Privacy Policy

1. Introduction

Mizan Meals ("we", "us", "our") is a Qatari-owned company operating in Doha, Qatar. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Mizan Meals mobile application, website (mizanmeals.app), and related services (together, the "Service").

By creating an account, subscribing, or otherwise using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

We collect information that you provide directly, information collected automatically through your use of the Service, and information from third parties (such as payment processors).

• Account information: name, email address, phone number, password, and date of birth.
• Delivery information: address, building, zone, street, and any delivery instructions.
• Health and dietary information: food allergies, ingredient dislikes, dietary preferences, and macro targets you set in the app.
• Payment information: payment is processed securely by our payment partners. We do not store full card numbers on our servers.
• Order and subscription history: meals selected, delivery dates, plan changes, and discount codes used.
• Device and usage information: device type, operating system, app version, IP address, and crash logs.
• Communications: messages you send to support via WhatsApp, email, Instagram DM, or in-app chat.

3. How We Use Your Information

We use your information to operate, improve, and personalize the Service, including:

• Creating and managing your account and subscription.
• Processing orders and payments.
• Coordinating with our partner restaurants and delivery partners to fulfill your meals.
• Filtering meals based on your allergies, dislikes, and dietary preferences.
• Sending order confirmations, delivery notifications, and important service updates.
• Providing customer support and responding to your inquiries.
• Improving our app, menu, and overall service quality.
• Sending promotional offers (only if you opt in to marketing communications).
• Complying with legal obligations and enforcing our Terms of Service.

4. Sharing Your Information

We share your information only as necessary to deliver the Service. We never sell your personal data.

• Partner restaurants: limited information (your meal selections and delivery details) to prepare and dispatch your order.
• Delivery partners: name, phone number, and address to deliver your meals.
• Payment processors: payment details are sent directly to PCI-compliant providers; we do not store full card data.
• Service providers: hosting, analytics, customer support, and notification platforms that help us operate the Service.
• Legal authorities: when required by law, regulation, court order, or to protect rights and safety.

5. Data Retention

We retain your personal information for as long as your account is active and as needed to provide the Service. After account deletion, we retain limited records (such as invoices and transaction logs) as required by Qatari law and tax regulations.

6. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), secure password storage, and access controls. While no system is 100% secure, we work continuously to protect your information from unauthorized access, disclosure, or loss.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your account and personal data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at support@mizanmeals.app or via WhatsApp at +974 5538 8852.

8. Cookies and Analytics

Our website uses essential cookies to operate correctly and analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. The mobile app uses analytics SDKs to measure performance and improve user experience; no personally identifying information is shared with analytics partners without your consent.

9. Children's Privacy

Mizan Meals is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to this Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date below. Material changes will be communicated via email or in-app notification.

11. Contact Us

For any questions about this Privacy Policy or our data practices, contact us at support@mizanmeals.app, call +974 5538 8852, or write to Mizan Meals, Doha, Qatar.