Refund Policy

1. Overview

At Mizan Meals, we want you to feel confident about every subscription you start. This Refund Policy explains when and how refunds are issued for our meal plans, in line with Qatari consumer protection standards.

This policy forms part of our Terms of Service. By subscribing, you agree to the rules described below.

2. Pausing vs. Cancelling

You can pause or cancel your subscription anytime from the Mizan Meals app:

• Pause: Your remaining days are preserved. You can resume the subscription whenever you're ready, and your remaining days continue from where you left off.
• Cancel: Your subscription is fully terminated. Refunds for unused days are calculated as described in section 4 below.

3. When Refunds Are Issued

You are eligible for a refund if:

• You cancel before the meal has been prepared and dispatched by the partner restaurant.
• A meal was not delivered or arrived in unacceptable condition (spoiled, missing, or significantly different from what was ordered).
• A delivery was missed due to a verified issue on our side (wrong address fulfillment, restaurant cancellation, or delivery partner failure).

4. How Refunds Are Calculated

When you cancel a multi-day plan early, the refund for unused days is calculated using the per-day rate of your selected plan, not the discounted bundle rate. This is because the discounted price assumes you complete the full duration.

• Life Style: 85 QAR per unused day deducted from the original price.
• Fitness: 100 QAR per unused day deducted from the original price.
• Body Building: 110 QAR per unused day deducted from the original price.

Used days, paid promotions, and gift codes are not refundable. The remaining balance is refunded to the original payment method.

5. When Refunds Are Not Issued

Refunds are not issued in the following cases:

• Cancellations after a meal has already been prepared and dispatched.
• Missed deliveries due to incorrect or incomplete address provided by the customer.
• Customer not available to receive the delivery during the scheduled window.
• Subjective preferences (e.g. the meal didn't taste as expected). Please use the in-app meal swap feature to choose different meals on future days.
• Promotional credits, discount codes, or gift cards.

6. Processing Time

Approved refunds are processed within 7-14 business days back to your original payment method. Bank processing times may extend this slightly. You'll receive a confirmation via email or in-app notification once the refund is issued.

7. How to Request a Refund

Open a refund request by:

• WhatsApp or call: +974 5538 8852
• Email: support@mizanmeals.app
• Instagram DM: @mizan_qa
• In-app: Account → Help → Contact Support

Please include your account email, order/subscription ID, and a brief description of the issue. Our customer support team responds within 24 hours, 7 days a week.

8. Contact

If you have any questions about this Refund Policy, please reach out to our team at support@mizanmeals.app or +974 5538 8852.